GENERAL CONDITIONS OF SALES SEROTONINN
The seller of goods is Olena Stepanenko – SEROTONINN (hereinafter referred as “the Seller”).
The sole proprietorship is established under the laws of Germany. The online shop operates from the website www.serotoninn.com
Postal address
Olena Stepanenko
SEROTONINN
Im Loeken 18
44339 Dortmund
Germany
Customer Care Email: care@serotoninn.com
Ph. +49 151 61257743
These Sales Terms and Conditions governs sales of goods by the Seller through the online channel www.serotoninn.com only.
Most of the goods sold are hand-made quality clothing, as well as other accessories.
Eligible customers are consumers. The Seller does not sell goods through the online channel www.serotoninn.com to business entities, incl. individual proprietorships and self-employed persons acting in their business capacity.
PRICES AND CHARGES
Separate delivery charge may be reflected as a separate item in the shopping basket, if applicable.
„Endpreis zzgl. Versandkosten, keine Ausweisung der Mehrwertsteuer gemäß § 19 UStG“ ausreichend.
Prices of all items for the delivery to addresses within the European Union Value-Added Tax (VAT) area are final prices plus shipping costs – NO VAT is added pursuant to § 19 UstG (small business owner tax regulation).
Prices for all items beyond European Union VAT area, as indicated are exclusive of value added tax.
Delivery price includes delivery as per delivery option as described under “DELIVERY” headline of these terms and conditions.
For delivery to addresses that are beyond of European Union VAT area or/and beyond European Union Customs territory, it is a responsibility of the customer to proceed with customs clearance procedure, incl. all applicable fees and charges, and be responsible for payment of all import custom duties, sales taxes and similar, if any.
Any refunds to a customer will not include any import taxes and duties paid by a customer, customs clearance and related or similar charges. It is customers’ responsibility to proceed in accordance with applicable laws of a country of importation to get a refund or waiver for such taxes and charged.
PAYMENT
We accept online orders only with payment that can be settled via the website www.serotoninn.com.
We accept payments through the website www.serotoninn.com only from customers, having billing and shipping addresses in the countries available for the selection on the website menu.
If your country or territory is not listed, please contact Customer Care service to check if other options are available.
The Seller will accept an order only after the specific payment option is fully completed.
DELIVERY
We accept order online only for deliveries to addresses in the countries and territories that are listed in the selection menu of shipping addresses on the website www.serotoninn.com.
If your country or territory is not listed please contact Customer Care service to check if other options are available.
Delivery to European Economic Zone countries (except Iceland, Liechtenstein), Georgia, Kazakhstan, Moldova, Serbia, Ukraine, Uzbekistan, is undertaken with DPD/DHL or other local parcel delivery service, that normally takes 5-10 business days, and normally includes courier delivery.
All other deliveries are undertaken by priority postal parcel service / small packet, and may include courier delivery, and it takes usually 10-15 business days to deliver.
If the item is not in stock, it will be shipped after it is manufactured. Manufacturing takes up to 8 weeks, however during campaigns it can take up to 12-14 weeks.
Average delivery period for ALL orders takes up to 3 weeks.
All Ukrainian orders are shipped via Nova Poshta to the Nova Poshta office of your choosing in Ukraine. In this case, we offer cash on delivery payment option.
Customers will be advised on expected manufacturing and dispatch deadlines, also customers will be provided with the shipment tracking number once it is shipped.
Solely customer is responsible for the accuracy of the delivery address.
Shall a customer miss the delivery or a shipment of goods was not possible to deliver because of a customer fault, and a shipment was sent back to the Seller, the contract is to considered rescinded, and the Seller will refund to a customer full purchase price of goods less a charged to a customer delivery charge, and any direct costs, associated with shipping back, incl. customs clearance costs, to the customer’s original payment method within 14 days after receiving a shipment back.
Please note, we do not ship to PO Boxes or Parcel Lockers. If you provide a PO Box or Parcel Locker address, your order will not be shipped until we get in touch with you for an alternative address. If we do not hear from you within 48 hours, your order will be cancelled and refunded.
Please note, we do not ship to the Russian Federation and Belarus.
DHL EXPRESS
All orders shipped via DHL Express require a signature on delivery, however you may receive an SMS from DHL asking you if you'd prefer your parcel to be left unattended (this is referred to as 'authority to leave'). If you do not respond to this SMS and delivery is attempted while no one is home, the courier will leave a card in your letterbox or contact you via email/phone to arrange a re-delivery. We recommend providing a business address to ensure your order is signed for when delivery is attempted. Please note, if you elect for authority to leave on your parcel, we are not responsible for any theft, damage or non-delivery of your parcel, therefore we do not recommend changing your delivery method from our signature service when contacted by DHL unless you are happy to risk leaving your parcel unattended.
WITHDRAWAL RIGHTS
100% Money Back Guarantee is exercised as statutory withdrawal rights within 14 days after delivery and is available to all items sold and all customers.
You have 14 days from when your order was delivered to request a return, whatever the reason.
The product must be returned in exactly the same condition in which you received it: unworn, unwashed, not modified in any way and with all of its labels and accessories in the original packing. We reserve the right to reject a return if it is not in original condition.
To request a return, please contact our Customer Care via Contact form on our website or contact us at care@serotoninn.com.
Once you’ve submitted your return request, we will contact you with details of your return so that you can send your item(s) back to us. Returns are usually processed within 5 business days of receipt and you’ll receive an email detailing your return once this has been done.
Free Returns are currently NOT available. Customers need to provide postage at their own cost.
Please note, we are not responsible for lost, stolen or undelivered returned parcels.
As soon as your return package is delivered to our warehouse, the Quality Control Department will carry out the necessary checks.
If successful, we will send you an email to confirm your return and refund. After a few days you will be able to check if you have been credited with the refund.
In case of any dissatisfaction with goods or service customers are advised to contact Customer Care to resolve the issue.
If you believe an item you've purchased from us is faulty, incorrect or you're missing an item, contact us at care@serotoninn.com with images of the fault. All claims need to be made within 30 days of receiving your order.
APPLICABLE LAWS
This contract is governed by laws of Germany.
These Sales Terms and Conditions are applicable for all orders placed on or after November 29, 2020, until these Sales Terms and Conditions are withdrawn.
